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Technical Specialist (Solution Support) at Roche - ApplyBlast

Technical Specialist (Solution Support)

Roche

3 months ago

4.1 on Glassdoor

Burgess Hill, Sussex, United Kingdom

Hybrid

Full Time

Medior

0 applicants

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About this role

The Technical Specialist (Solution Support) provides high‑value technical and application assistance for Roche's Molecular Diagnostics products to customers across the UK, Ireland, Nordics and the wider EMEA‑LATAM region. Working from the Regional Customer Support Centre in Burgess Hill, the role handles customer enquiries and complaints, offers training, supports product launches and assists the sales team, ensuring laboratory systems operate smoothly and customers receive an excellent experience.

Responsibilities

Provide technical and scientific support to customers
Troubleshoot and resolve complex product issues remotely and on-site
Deliver training and support for product launches and sales processes

Skills

About Roche

roche.com

Headquarters

Basel, Basel-Stadt, Switzerland

Company Size

10001+ employees

Founded

1896

View Profile

As a pioneer in healthcare, we have been committed to improving lives since the company was founded in 1896 in Basel, Switzerland. Today, Roche creates innovative medicines and diagnostic tests that help millions of patients globally.