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Technical Success Director at Broccoli AI - ApplyBlast

Technical Success Director

Broccoli AI

1 month ago

Lehi, Utah, United States

Hybrid

Full Time

Director

0 applicants

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About this role

The Technical Success Director leads and scales Broccoli's Technical Success function, serving as the bridge between customers, product, and engineering teams. This role involves building a highly technical team, establishing scalable support processes, and ensuring complex customer issues are resolved efficiently. The position requires a strategic leader who can balance hands-on problem-solving with team development and cross-functional collaboration.

Responsibilities

Lead and develop the AI Tech Support team to ensure technical excellence and customer obsession
Bridge the gap between customers and Engineering to resolve complex technical issues
Build and scale the Technical Success function with scalable processes and metrics

Skills

About Broccoli AI

broccoli.com

Headquarters

San Francisco, California, United States

Company Size

1-10 employees

View Profile

Broccoli AI specializes in AI-driven voice assistants tailored for the trades industry. Their platform provides virtual receptionists, customer service representatives, and sales agents who are available 24/7 to efficiently manage calls, bookings, and follow-ups. With a focus on integrating seamlessly into existing workflows, particularly with ServiceTitan, Broccoli AI aims to enhance customer engagement and increase revenue for trade businesses by ensuring that no call goes unanswered.