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Technical Success Manager at RingCentral - ApplyBlast

Technical Success Manager

RingCentral

1 month ago

3.5 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Technical Success Manager serves as the unified post-sales relationship owner for large, complex accounts, merging Customer Success and Technical Account Management functions. This role focuses on driving customer success, technical oversight, and AI adoption without carrying sales quotas or negotiating renewals. The position requires strong executive relationship management and technical fluency across UCaaS, CCaaS, and Agentic AI platforms.

Responsibilities

Own post-sales customer relationships and drive renewal readiness
Lead quarterly executive business reviews and success planning
Manage technical oversight and critical incident resolution

Skills

Qualifications

Bachelor's degree in Business, Computer Science, Information Systems, or equivalent professional experienceCCNAAWS Solutions ArchitectUCaaS/CCaaS certification

About RingCentral

ringcentral.com

Headquarters

Belmont, California, United States

Company Size

5001-10000 employees

Founded

1999

View Profile

RingCentral is a cloud communications company that provides business phone, messaging, video meetings, and contact center solutions. Its platform helps organizations manage enterprise communications and customer interactions through unified communications and collaboration software. RingCentral operates in the SaaS and cloud communications industry.