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Technical Success Manager at New Relic - ApplyBlast

Technical Success Manager

New Relic

12 days ago

3.5 on Glassdoor

Tokyo, Japan

Onsite

Full Time

Senior

0 applicants

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About this role

The Technical Success Manager at New Relic drives customer success by ensuring effective adoption and utilization of the observability platform, focusing on onboarding, training, and ongoing support. This role involves collaborating with sales, solutions, and engineering teams to resolve issues, mitigate churn risks, and provide technical leadership. The position requires a strong background in software development, cloud infrastructure, and customer-facing technical support to align product capabilities with business needs.

Responsibilities

Drive customer onboarding and continuous adoption of New Relic solutions
Provide technical leadership and support for real-time performance troubleshooting
Analyze customer usage data to identify churn risks and improve business outcomes

Skills

About New Relic

newrelic.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2008

View Profile

New Relic is an AI-powered observability platform that correlates telemetry across the entire stack to isolate root causes and reduce MTTR. It offers a complete toolkit including APM, digital experience monitoring, AI and agentic monitoring, infrastructure monitoring, log management, and security — all unified under a single platform. Designed for engineers and operations teams, New Relic leverages AI to automate remediation, pinpoint friction, manage cloud costs, and deliver end-to-end visibility across cloud-native, hybrid, and Kubernetes environments.