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Technical Support Advisor (German - speaking) On-site MA05 at Concentrix - ApplyBlast

Technical Support Advisor (German - speaking) On-site MA05

Concentrix

4 months ago

3.3 on Glassdoor

Onsite

Full Time

Junior

0 applicants

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About this role

A Technical Support Advisor in Barcelona provides real-time phone, email, and ticket support to dealers and end users, troubleshooting technical issues and educating customers on product usage for a global fashion technology leader. The role involves collaborating with internal teams to resolve escalated cases while maintaining accurate documentation in internal systems. Based in the client success and technical support department, this position requires bilingual proficiency in German and English along with a strong customer service background.

Responsibilities

Act as the first point of contact for dealers and end users via phone and email
Troubleshoot technical issues and provide timely accurate resolutions to customers
Educate customers on product usage updates and best practices during interactions
Create and manage support tickets to ensure proper tracking and resolution
Collaborate with internal teams to resolve complex or escalated technical cases

Skills

Qualifications

2 years experience in Customer Service or Technical Support

About Concentrix

concentrix.com

Headquarters

Newark, California, United States

Company Size

10001+ employees

Founded

1983

View Profile

Concentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.