Technical Support Agent (Video)

The Technical Support Agent (Video) role serves as the primary escalation point for Brivo's certified dealer network, acting as a virtual consultant to help technicians resolve issues related to physical security hardware, low-voltage electricity, and cloud connectivity. This position involves troubleshooting Brivo Eagle Eye Video issues, managing a high-volume queue of support tickets, and collaborating with internal teams to drive solutions. The role requires strong technical expertise in Linux and networking, along with excellent communication skills to advocate for dealers and provide clear guidance.