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Technical Support Analyst (French Speaker) at DigiCert - ApplyBlast

Technical Support Analyst (French Speaker)

DigiCert

11 days ago

4.1 on Glassdoor

Cape Town, Western Cape, South Africa

Hybrid

Full Time

Junior

0 applicants

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About this role

DigiCert is seeking a Technical Support Analyst (French Speaker) to join its Technical Support team in Cape Town. This hybrid role serves as the primary customer contact, partnering with product, engineering, and marketing teams to resolve issues, drive improvements, and ensure customer success. The position requires delivering world-class customer service, managing support tickets, and maintaining up-to-date knowledge of SSL certificate products.

Responsibilities

Deliver world-class customer service to resolve customer concerns and retain customers
Partner with technical support engineers to resolve issues reported by customers
Gather accurate information and document customer issues in our CRM tool

Skills

Qualifications

Matriculation CertificateCISSPMCSECCNA

About DigiCert

digicert.com

Headquarters

Lehi, Utah, United States

Company Size

1001-5000 employees

Founded

2003

View Profile

DigiCert is a digital trust company that provides TLS/SSL certificates, PKI solutions, certificate lifecycle management, code signing, document signing, and IoT security products to help organizations secure websites, software, devices, and digital identities.