Total Source
The Technical Support Analyst provides on-the-spot technical support for ADP products, assisting clients with hardware, software, and operating system issues via phone or remote access. This role involves supporting product upgrades, maintenance, and diagnostics while troubleshooting and developing creative solutions for client challenges. The position requires thriving in a metrics-driven call center environment and maintaining clear, professional communication to ensure high client satisfaction.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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