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Technical Support Analyst - IBM i at Fortra - ApplyBlast

Technical Support Analyst - IBM i

Fortra

2 months ago

3.3 on Glassdoor

United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Technical Support Analyst - IBM i provides specialized technical assistance to Fortra customers, diagnosing and resolving complex system issues related to IBM i environments. The role involves troubleshooting, configuring test environments, communicating with high‑priority customers, and collaborating with cross‑functional teams to ensure successful issue resolution and continuous improvement of support practices.

Responsibilities

Troubleshoot complex IBM i system issues
Communicate root cause and resolutions to high‑priority customers
Collaborate with cross‑functional teams to develop solutions

Skills

Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field

About Fortra

fortra.com

Headquarters

Eden Prairie, Minnesota, United States

Company Size

1001-5000 employees

View Profile

Fortra (formerly HelpSystems) is an enterprise software company that delivers cybersecurity, secure file transfer, and IT automation solutions to help organizations protect data, manage risk, and meet compliance requirements. Its portfolio—built from in‑house products and acquisitions—includes managed file transfer, email and data loss protection, privileged access and identity/security tools, and automation for IT and business processes. Fortra serves companies across regulated and security‑sensitive industries with integrated, enterprise-grade products and professional services.