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Technical Support Analyst - IBM i at Fortra - ApplyBlast

Technical Support Analyst - IBM i

Fortra

28 days ago

3.3 on Glassdoor

Canada

Onsite

Full Time

Medior

0 applicants

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About this role

The Technical Support Analyst - IBM i serves as a key customer contact for troubleshooting technical issues, analyzing complex systems, and providing accurate, timely resolutions to ensure customer satisfaction and operational success. This role involves diagnosing issues, performing comprehensive system analysis, and collaborating with internal teams to resolve customer-reported problems. The position provides highly specialized technical support to customers by leveraging in-depth industry knowledge and expertise in Fortra's solutions.

Responsibilities

Troubleshoot technical issues and analyze complex IBM i system configurations
Collaborate with internal teams to resolve critical customer-reported problems
Document feature requests and contribute to knowledge base development

Skills

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field

About Fortra

fortra.com

Headquarters

Eden Prairie, Minnesota, United States

Company Size

1001-5000 employees

View Profile

Fortra (formerly HelpSystems) is an enterprise software company that delivers cybersecurity, secure file transfer, and IT automation solutions to help organizations protect data, manage risk, and meet compliance requirements. Its portfolio—built from in‑house products and acquisitions—includes managed file transfer, email and data loss protection, privileged access and identity/security tools, and automation for IT and business processes. Fortra serves companies across regulated and security‑sensitive industries with integrated, enterprise-grade products and professional services.