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Technical Support Analyst II at Global Payments - ApplyBlast

Technical Support Analyst II

Global Payments

9 days ago

3.7 on Glassdoor

Quezon City, Metro Manila, Philippines

Onsite

Full Time

Medior

0 applicants

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About this role

The Technical Support Analyst II provides advanced Level 2 remote endpoint support to employees and contractors across the International and Americas regions. This role serves as an escalation point for the Global Service Desk, resolving complex technical issues related to hardware, software, operating systems, and network connectivity. The position ensures a high-quality end-user experience and contributes to the stability of IT services through the use of endpoint management tools and automation.

Responsibilities

Provide Level 2 remote endpoint support for complex technical issues
Diagnose and resolve hardware, software, and network connectivity incidents
Manage endpoint configurations and enforce compliance policies using remote tools