Technical Support Analyst
PTC(6 days ago)
About this role
Arena Solutions is seeking a Support Analyst to provide technical support to its customer base and internal teams, primarily working within a cloud-based PLM/QMS platform. The role involves troubleshooting, resolving customer issues, and maintaining technical knowledge, all while contributing to customer satisfaction and collaboration across departments.
Required Skills
- Customer Service
- Technical Support
- Cloud Technologies
- Salesforce
- Troubleshooting
- Support Documentation
- Customer Empathy
- Problem Solving
- Web-Based Tools
- Team Collaboration
About PTC
ptc.comPTC accelerates digital transformation with a new generation of technology that powers the ways you engineer, manufacture, and service your physical products.
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