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Technical Support Analyst at DiDi - ApplyBlast

Technical Support Analyst

DiDi

3 months ago

3.8 on Glassdoor

São Paulo, SP, BR

Hybrid

Full Time

Senior

0 applicants

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About this role

The Technical Support Engineer monitors system performance and collaborates with peer teams and vendors to resolve fintech operational issues for 99's digital payments platform. Responsibilities include analyzing metrics, troubleshooting technical defects, and optimizing support processes to ensure system reliability. The role requires bilingual capabilities and a background in software development or site reliability engineering within the fintech sector.

Responsibilities

Monitor technical system performance and maintain core metrics daily
Troubleshoot complex technical issues and resolve production incidents
Optimize standard operating procedures and issue resolution tooling
Collaborate with engineering teams and external vendors for support
Generate weekly operational reviews with stakeholders for visibility

Skills

Qualifications

Bachelor's DegreePost Graduate DegreeEnglish Language ProficiencyPortuguese Language Proficiency

About DiDi

didiglobal.com

Headquarters

China

Company Size

10001+ employees

Founded

2012

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DiDi is a global mobility technology company best known for its ride-hailing and transportation platform. Through its app, the company offers services such as taxi hailing, private car rides, carpooling, bike sharing, freight, and related mobility solutions, while also investing in AI, autonomous driving, and smart transportation technologies. DiDi operates in the transportation and mobility technology industry.