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Technical Support Analyst at DigiCert - ApplyBlast

Technical Support Analyst

DigiCert

2 months ago

4.1 on Glassdoor

Melbourne, Victoria, Australia

Onsite

Full Time

Junior

0 applicants

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About this role

The Technical Support Analyst will serve as the first point of contact for customers, resolving technical issues related to DigiCert's PKI, TLS/SSL, and certificate lifecycle solutions while delivering exceptional service. The role involves troubleshooting, case management, collaboration with cross‑functional teams, and contributing to knowledge base documentation.

Responsibilities

Resolve technical issues and deliver exceptional customer service
Own customer cases from initial contact through resolution
Collaborate with engineering and product teams to improve products

Skills

About DigiCert

digicert.com

Headquarters

Lehi, Utah, United States

Company Size

1001-5000 employees

Founded

2003

View Profile

DigiCert is a digital trust company that provides TLS/SSL certificates, PKI solutions, certificate lifecycle management, code signing, document signing, and IoT security products to help organizations secure websites, software, devices, and digital identities.