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Technical Support Analyst at Motorola Solutions - ApplyBlast

Technical Support Analyst

Motorola Solutions

2 months ago

4.2 on Glassdoor

Allen, Texas, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Technical Support Analyst at Motorola Solutions provides rapid, dynamic support for critical video security products, including video management systems, cameras, servers, and network infrastructures. The role involves troubleshooting hardware, software, and IP networking issues via phone and digital channels while delivering an exceptional customer experience.

Responsibilities

Research, troubleshoot, and resolve critical hardware, software, and networking issues
Provide exceptional customer experience across calls, chats, emails, and escalations
Continuously learn and share knowledge on new video streaming technologies and protocols

Skills

Qualifications

CCNACCNPMCSAMTALFS

About Motorola Solutions

motorolasolutions.com

Headquarters

Chicago, Illinois, United States

Company Size

10001+ employees

Founded

1928

View Profile

Motorola Solutions is a leader in safety and security technology that unifies communications, video, and security solutions to protect people, property, and places. The company serves public safety agencies and businesses with products including mission-critical radios, command center software, video security systems, and managed services. Its integrated Safety & Security Ecosystem is designed to help communities and organizations prevent, respond to, and recover from critical incidents.