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Technical Support Analyst at Bazaarvoice - ApplyBlast

Technical Support Analyst

Bazaarvoice

4 months ago

4.0 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Technical Support Analyst delivers exceptional customer service to Bazaarvoice clients by managing complex troubleshooting scenarios and acting as a premium customer advocate. This role involves connecting directly with customers via real-time channels, championing a knowledge-first culture, and leveraging AI tools to streamline workflows. The position requires high autonomy, cross-functional collaboration, and a focus on continuous improvement to ensure client success.

Responsibilities

Manage complex technical troubleshooting scenarios and resolve client issues
Implement Knowledge-Centered Service methodologies by creating and updating knowledge articles
Utilize AI tools and automation to streamline workflows and improve support efficiency

Skills

About Bazaarvoice

bazaarvoice.com

Headquarters

Austin, Texas, United States

Company Size

1001-5000 employees

Founded

2005

View Profile

Bazaarvoice provides software and data services that help brands and retailers collect, manage, and distribute user-generated content such as ratings, reviews, questions and answers, and social content. Its platform is used to support product discovery, shopper engagement, and commerce analytics across retail and brand websites.