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Technical Support Analyst at Wolters Kluwer - ApplyBlast

Technical Support Analyst

Wolters Kluwer

1 month ago

4.1 on Glassdoor

Huerth, North Rhine-Westphalia, Germany

Hybrid

Full Time

Medior

0 applicants

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About this role

The Technical Support Analyst role involves resolving a wider range of technical issues for customers, including intermediate-level troubleshooting, product installation guidance, and root cause analysis. The position requires collaborating with other departments, maintaining internal knowledge bases, and training new specialists to improve customer satisfaction and operational efficiency. Proficiency in German is required, with additional languages considered a plus.

Responsibilities

Handle escalated technical support inquiries and perform intermediate troubleshooting
Guide customers through product installation and setup processes
Conduct root cause analysis to identify recurring technical issues