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Technical Support Analyst at DigiCert - ApplyBlast

Technical Support Analyst

DigiCert

13 days ago

4.1 on Glassdoor

Melbourne, Victoria, Australia

Onsite

Full Time

Junior

0 applicants

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About this role

DigiCert is seeking a Technical Support Analyst in Melbourne to serve as the primary point of contact for customers, resolving issues and driving improvements in collaboration with product and engineering teams. The role focuses on delivering world-class customer service, managing support tickets, and maintaining accurate documentation to ensure customer success and loyalty. This position requires strong technical skills and a proactive approach to problem-solving within a high-energy team environment.

Responsibilities

Deliver world-class customer service to resolve customer concerns and retain customers
Partner with technical support engineers to resolve issues reported by customers
Gather accurate information and document customer issues in CRM tool

Skills

Qualifications

CISSPMCSECCNA

About DigiCert

digicert.com

Headquarters

Lehi, Utah, United States

Company Size

1001-5000 employees

Founded

2003

View Profile

DigiCert is a digital trust company that provides TLS/SSL certificates, PKI solutions, certificate lifecycle management, code signing, document signing, and IoT security products to help organizations secure websites, software, devices, and digital identities.