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Technical Support Analyst at DigiCert - ApplyBlast

Technical Support Analyst

DigiCert

8 days ago

4.1 on Glassdoor

Cape Town, Western Cape, South Africa

Hybrid

Full Time

Junior

0 applicants

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About this role

DigiCert is seeking a Technical Support Analyst with business proficiency in German to join their Technical Support team in Cape Town. This hybrid role serves as the primary point of contact for customers, partnering with internal teams to resolve issues and drive improvements. The position focuses on delivering world-class customer service, managing support tickets, and maintaining SSL certificate product knowledge.

Responsibilities

Deliver world-class customer service to resolve customer concerns and retain customers
Partner with technical support engineers to resolve issues reported by customers
Gather accurate information and document customer issues in our CRM tool

Skills

Qualifications

Computer Science, Information Systems or Information Technology qualificationCISSPMCSECCNA

About DigiCert

digicert.com

Headquarters

Lehi, Utah, United States

Company Size

1001-5000 employees

Founded

2003

View Profile

DigiCert is a digital trust company that provides TLS/SSL certificates, PKI solutions, certificate lifecycle management, code signing, document signing, and IoT security products to help organizations secure websites, software, devices, and digital identities.