Technical Support / Application Support Specialist
Sarmad(4 months ago)
About this role
A Technical Support / Application Support Specialist responsible for handling customer technical support tickets, monitoring application health, and managing incidents to meet service-level objectives. The role leverages application development and troubleshooting knowledge to collaborate with internal teams and ensure reliable operation of services.
Required Skills
- Ticketing Systems
- Incident Management
- System Monitoring
- Application Troubleshooting
- API Testing
- Database Queries
- Debugging
- Java
- NodeJS
- React
+4 more
Qualifications
- Bachelor's Degree in Computer Science or Related Field
About Sarmad
sarmad.saSarmad is a leading IT company based in Saudi Arabia, dedicated to transforming the financial sector through innovative software solutions and expertise in technology and finance. With a team comprising seasoned bankers and top-tier software engineers, Sarmad collaborates with clients to deliver cutting-edge solutions that empower them to maintain a competitive edge. The company combines local insight with technological prowess, positioning itself as a key player in shaping the future of finance in Saudi Arabia.
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