Technical Support, Associate

Shift4(5 days ago)

Morrisville, North Carolina, United States, Tampa, Florida, United States, Las Vegas, NV, Atlanta, Georgia, United States, Center Valley, Pennsylvania, United StatesOnsiteFull TimeJunior$82,301 - $109,112 (estimated)

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About this role

A Technical Support Representative at Shift4 provides assistance to customers with issues related to Shift4shop e-commerce platform and payment solutions. The role involves troubleshooting technical problems, delivering high-quality customer service through multiple communication channels, and maintaining a thorough understanding of the company's software and services.

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Required Skills

Customer Service
Troubleshooting
Communication
Support
Technical Support

Qualifications

At least one year customer service experience
At least one year technical support experience

About Shift4

shift4.com

Shift4 is a global leader in integrated payment processing and commerce technology, delivering secure payment solutions for businesses of all sizes. Its platform combines payment processing, point‑of‑sale systems, e‑commerce and mobile payments with security features like point‑to‑point encryption, tokenization and EMV support. Founded in 1999 by Jared Isaacman and headquartered in Center Valley, PA, Shift4 serves customers across the U.S., Canada and Europe. The company operates as Shift4 Payments, Inc., publicly traded under the ticker FOUR.

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