Technical Support Associate

monnit

21 days ago

Salt Lake City, UT

Onsite

Full Time

Junior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

The technical support associate provides assistance to customers and partners by troubleshooting wireless hardware, software, and network issues, often handling routine queries and escalating complex problems. They support customer accounts, create support articles, and ensure effective communication and problem resolution.

Skills

Qualifications

Two years customer service experience

About monnit

monnit.com

Monnit is a leader in IoT remote monitoring solutions and wireless sensors. Its platform enables businesses to monitor assets and environmental conditions from anywhere, at any time, using scalable wireless sensors. Based in Salt Lake City, Utah, Monnit focuses on easy deployment, reliable monitoring, and actionable alerts and reporting. The company supports customers with extensive online resources and knowledge bases to assist setup and ongoing monitoring.