Technical Support Associate

The Technical Support Associate provides hands-on technical troubleshooting, manages warranties and replacements, and offers best practice guidance for the partner's product. This role involves supporting end-users, business partners, and service providers in a fast-paced environment while maintaining professionalism and delivering high client satisfaction. The associate will handle customer queries via phone, email, and chat, document interactions in Salesforce, and escalate issues as needed. The position requires a passion for customer experience, strong problem-solving skills, and the ability to work efficiently in a hybrid setup.