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Technical Support Consultant at Unity Technologies - ApplyBlast

Technical Support Consultant

Unity Technologies

5 months ago

2.9 on Glassdoor

Wrocław, Poland

Hybrid

Full Time

Junior

0 applicants

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About this role

A Technical Support Consultant at Unit4 serves as the primary point of contact for customers regarding IT and business application questions within the Unit4 ERP environment. The role involves investigating and resolving complex technical defects, managing customer escalations, and driving process improvements to enhance the overall customer experience. Additionally, the incumbent is responsible for conducting R&D liaison, documenting findings, and eventually mentoring less experienced team members on product knowledge and support processes.

Responsibilities

Investigate, process, and document application defects passed to the support team
Handle customer escalations and maintain communication regarding issue progress
Liaise with Research and Development colleagues to progress issues to conclusion
Identify and implement process improvements to enhance customer experience
Train and mentor less experienced team members on product knowledge and skills

Skills

About Unity Technologies

unity.com

Headquarters

San Francisco, California, United States

Company Size

5001-10000 employees

Founded

2003

View Profile

Unity Technologies develops the Unity real-time 3D platform used to create and operate interactive 2D, 3D, VR, and AR experiences across games, mobile, console, film, automotive, architecture, and other industries.