Technical Support Coordinator, Escalations
Eleven(18 days ago)
About this role
The Technical Support Coordinator (Escalations) manages high-priority technical escalations to ensure they are resolved efficiently and communicated clearly to all stakeholders. The role involves coordinating between various support teams, maintaining documentation, and contributing to process improvements within a help desk environment.
Required Skills
- Help Desk Operations
- Ticket Management
- Troubleshooting
- ITSM Tools
- Collaboration Platforms
- Microsoft 365
- Process Improvement
- Communication
- Documentation
- Customer Support
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