Technical Support Director, APAC

Fireblocks(26 days ago)

HybridFull TimeDirector$180,530 - $238,788 (estimated)Technical Support

About this role

The Director of Technical Support, APAC, is a senior leadership role responsible for the regional technical support organization for Fireblocks' enterprise blockchain platform. The role oversees engineering support teams and serves as the primary regional contact for complex customer issues and escalations. The director partners with product, R&D, and go-to-market teams to align support strategy with business objectives and ensure high customer satisfaction.

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Required Skills

Incident Management
Operational Excellence
Customer Satisfaction
Training
Employee Retention
Support Strategy
Sales Collaboration
Escalation Management
Team Leadership
Cross-Functional Collaboration

+5 more

Qualifications

Bachelor's Degree

About Fireblocks

fireblocks.com

Fireblocks is an institutional-grade digital-asset infrastructure platform that helps businesses create, custody, move, and operate with cryptocurrencies and tokenized assets. Its offerings include MPC-based custody, a secure transfer network, wallet-as-a-service and embedded wallets, plus payments and treasury management tools for fiat and stablecoins. Exchanges, banks, custodians, fintechs and enterprises use Fireblocks to automate crypto operations, accelerate product launches, and reduce operational and security risk. The platform emphasizes enterprise security, developer-friendly APIs, and integrations across exchanges, liquidity providers and custody partners.