Technical Support Engineer 2 - Ion

The Technical Support Engineer 2 - Ion provides front-line phone support for customers, field engineers, and sales professionals, ensuring satisfaction by understanding their needs and providing tier 1 technical support for Endoluminal Platforms and Products. The role involves analyzing and troubleshooting complex robotic problems, reviewing system error logs, and driving resolution of product performance issues. It also includes documenting complaints in the CRM database, creating and tracking cases, and ensuring compliance with FDA regulations.