oraclecloudinfrastructure
The Technical Support Engineer provides remote diagnostic and technical support for Dell Technologies products, assisting customers with installation, configuration, and troubleshooting. The role involves analyzing product issues, identifying causes, recommending solutions, and documenting outcomes to ensure world-class service. Engineers also create troubleshooting content, support benchmark collection, and assist with webinar logistics and repository management.
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Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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