oraclecloudinfrastructure
The Technical Support Engineer provides remote diagnostic and technical support to customers via phone, email, and online channels, resolving issues related to Dell Technologies products. The role involves analyzing product issues, identifying causes, recommending solutions, and documenting problems to ensure customer satisfaction. This position requires collaboration with multi-functional teams to maximize customer returns on IT investments and drive operational excellence.
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Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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