Technical Support Engineer II

Delinea(2 months ago)

HybridFull TimeJunior$66,852 - $88,633 (estimated)Technical Support

About this role

A Technical Support Engineer II at Delinea provides post-sale technical support to customers, addressing and documenting reported issues while formulating resolution plans. The role requires significant knowledge in IT, networking, and cybersecurity concepts, as well as proficiency in troubleshooting technical problems. The engineer collaborates with customers to investigate scenarios and communicates effectively to ensure clear responses and documentation of corrective actions. This position demands strong communication skills and the ability to work within diverse environments, contributing to a dynamic technical support team.

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Required Skills

Technical Support
Customer Support
Issue Assessment
Documentation
Resolution Planning
Information Gathering
Scenario Reproduction
Customer Communication
IT Administration
Networking

+16 more

Qualifications

1-2 years of proven relevant professional experience as a technical support agent or its equivalent
Prior or current security clearance - a plus

About Delinea

delinea.com

Delinea Inc. is a leading provider of identity security and privileged access management (PAM) solutions, offering AI-driven tools that secure privileged access across organizations in real time. Their cloud-native platform provides comprehensive capabilities for managing human, machine, and AI identities, allowing users to discover identities, safeguard access, and proactively combat identity-based threats. Trusted by thousands of organizations globally, Delinea emphasizes user-friendly interfaces and seamless integration with existing workflows to enhance security without hindering productivity.