Kaseya
The Technical Support Engineer – L1 at Kaseya is a first-line support role based in the Bangalore office, part of the global support team. The position focuses on delivering excellent customer service via chat, phone, and tickets while meeting internal KPI targets. The role emphasizes problem-solving, maintaining professional customer relationships, and supporting customers to keep their IT environments running smoothly.
Headquarters
Miami, Florida, United States
Company Size
5001-10000 employees
Founded
2000
Kaseya is a global provider of IT and security management software that helps managed service providers (MSPs) and internal IT teams streamline and simplify operations. Its platform bundles remote monitoring & management (RMM), IT automation, endpoint security, backup & disaster recovery, patch management, PSA/workflow and network monitoring to give teams a single pane of glass for managing distributed infrastructure. Kaseya emphasizes scalability, automation and integrated security to reduce manual work, accelerate service delivery and improve visibility and compliance. Customers choose Kaseya for a unified, MSP-focused toolset designed to run and protect IT environments at scale.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Kaseya.
Kaseya didn’t post a salary, so this is our estimate from similar listings.