Technical Support Engineer - L1

Kaseya Careers(26 days ago)

Bangalore, IndiaOnsiteFull TimeJunior$60,048 - $80,472 (estimated)Technical Support

About this role

The Technical Support Engineer – L1 at Kaseya is a first-line support role based in the Bangalore office, part of the global support team. The position focuses on delivering excellent customer service via chat, phone, and tickets while meeting internal KPI targets. The role emphasizes problem-solving, maintaining professional customer relationships, and supporting customers to keep their IT environments running smoothly.

View Original Listing

Required Skills

Linux
Windows
Virtualization
BIOS/UEFI
SSH
Log Analysis
Server Hardware
Server Administration
Active Directory
NAS/SAN

+12 more

Qualifications

CompTIA A+
CompTIA Network+
CompTIA Server+
CompTIA Security+
Microsoft Certified Azure Administrator
Red Hat Linux
VMware VCP
AWS Certified Solutions Architect

About Kaseya Careers

kaseya.com

Kaseya is a global provider of IT and security management software that helps managed service providers (MSPs) and internal IT teams streamline and simplify operations. Its platform bundles remote monitoring & management (RMM), IT automation, endpoint security, backup & disaster recovery, patch management, PSA/workflow and network monitoring to give teams a single pane of glass for managing distributed infrastructure. Kaseya emphasizes scalability, automation and integrated security to reduce manual work, accelerate service delivery and improve visibility and compliance. Customers choose Kaseya for a unified, MSP-focused toolset designed to run and protect IT environments at scale.