Technical Support Engineer - L1

Kaseya Careers

2 months ago

Bangalore, India

Onsite

Full Time

Junior

0 applicants

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About this role

The Technical Support Engineer – L1 provides first-line technical support to Kaseya customers, handling chats, phones, and tickets to resolve issues and maintain service continuity. The role focuses on delivering excellent customer service, meeting internal KPIs, and contributing to a secure, reliable IT environment. The position is based in the Bangalore office and supports a global customer base as part of the company’s support organization.

Skills

Qualifications

CompTIA A+CompTIA Network+CompTIA Server+CompTIA Security+Microsoft Certified Azure Administrator

About Kaseya Careers

kaseya.com

Kaseya is a global provider of IT and security management software that helps managed service providers (MSPs) and internal IT teams streamline and simplify operations. Its platform bundles remote monitoring & management (RMM), IT automation, endpoint security, backup & disaster recovery, patch management, PSA/workflow and network monitoring to give teams a single pane of glass for managing distributed infrastructure. Kaseya emphasizes scalability, automation and integrated security to reduce manual work, accelerate service delivery and improve visibility and compliance. Customers choose Kaseya for a unified, MSP-focused toolset designed to run and protect IT environments at scale.