Technical Support Engineer - L1
Kaseya Careers(26 days ago)
About this role
The Technical Support Engineer – L1 provides first-line technical support to Kaseya customers, handling chats, phones, and tickets to resolve issues and maintain service continuity. The role focuses on delivering excellent customer service, meeting internal KPIs, and contributing to a secure, reliable IT environment. The position is based in the Bangalore office and supports a global customer base as part of the company’s support organization.
Required Skills
- Linux
- Windows
- Virtualization
- VMware
- Hyper-V
- BIOS/UEFI
- SSH
- Log Analysis
- Windows Server
- Active Directory
+9 more
Qualifications
- CompTIA A+
- CompTIA Network+
- CompTIA Server+
- CompTIA Security+
- Microsoft Certified Azure Administrator
- Red Hat Linux
- VMware VCP
- AWS Certified Solutions Architect
About Kaseya Careers
kaseya.comKaseya is a global provider of IT and security management software that helps managed service providers (MSPs) and internal IT teams streamline and simplify operations. Its platform bundles remote monitoring & management (RMM), IT automation, endpoint security, backup & disaster recovery, patch management, PSA/workflow and network monitoring to give teams a single pane of glass for managing distributed infrastructure. Kaseya emphasizes scalability, automation and integrated security to reduce manual work, accelerate service delivery and improve visibility and compliance. Customers choose Kaseya for a unified, MSP-focused toolset designed to run and protect IT environments at scale.
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