Technical Support Engineer - L1

Kaseya Careers

4 hours ago

Bangalore, India

Onsite

Full Time

Junior

0 applicants

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About this role

A Technical Support Engineer – L1 at Kaseya provides customer support to ensure customer satisfaction by meeting KPI targets and expectations. The role involves handling chats, phone calls, and tickets while maintaining a customer-first attitude and resolving technical issues.

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About Kaseya Careers

kaseya.com

Kaseya is a global provider of IT and security management software that helps managed service providers (MSPs) and internal IT teams streamline and simplify operations. Its platform bundles remote monitoring & management (RMM), IT automation, endpoint security, backup & disaster recovery, patch management, PSA/workflow and network monitoring to give teams a single pane of glass for managing distributed infrastructure. Kaseya emphasizes scalability, automation and integrated security to reduce manual work, accelerate service delivery and improve visibility and compliance. Customers choose Kaseya for a unified, MSP-focused toolset designed to run and protect IT environments at scale.