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Technical Support Engineer L1 at CallTek - ApplyBlast

Technical Support Engineer L1

CallTek

3 months ago

3.6 on Glassdoor

Cebu City, Cebu, Philippines

Onsite

Full Time

Junior

0 applicants

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About this role

The Technical Support Engineer L1 provides first‑line assistance to customers, troubleshooting hardware and software issues and ensuring timely resolution. The role involves diagnosing problems, guiding users through solutions, and escalating complex cases as needed.

Responsibilities

Provide first‑line technical assistance to users
Resolve hardware and software issues remotely
Document incidents and solutions in ticketing system

Skills

About CallTek

calltekinc.com

Headquarters

Irvine, California, United States

Company Size

5001-10000 employees

Founded

2004

View Profile

CallTek is a white label support company that specializes in providing a comprehensive range of customer support solutions tailored for various industries. Their services encompass technical support, customer service, and IT helpdesk solutions, allowing businesses to enhance their customer experience without needing to develop these capabilities in-house. CallTek emphasizes flexibility and scalability, helping clients manage customer interactions more efficiently through robust, customized support systems.