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Technical Support Engineer (L1/Frontline Support), APAC at Databento - ApplyBlast

Technical Support Engineer (L1/Frontline Support), APAC

Databento

5 months ago

Beijing

Hybrid

Full Time

Junior

0 applicants

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About this role

A Level 1 Customer Support Engineer serves as the primary point of contact for APAC customers regarding Databento's market data APIs, resolving common technical issues related to onboarding, authentication, and billing. The role involves escalating complex problems to senior teams, improving documentation and tutorials for developers, and fostering community engagement through technical content creation.

Responsibilities

Resolve customer issues related to API usage and authentication
Escalate complex technical problems to L2 or engineering teams
Contribute to documentation and developer tutorial materials
Manage online developer communities and user feedback
Identify recurring issues to improve onboarding processes

Skills

About Databento

databento.com

Headquarters

Salt Lake City, Utah, United States

Company Size

11-50 employees

Founded

2019

View Profile

Databento is a market data platform that provides real-time and historical APIs for equities, futures, options, and other instruments. It sources data directly from exchange colocation sites and delivers it through a single, developer-friendly integration for instant access. Databento operates on a pay-as-you-go, self-service model with tools and pricing designed for easy onboarding (including promotional credits). The service targets developers, quant traders, and firms that need a simpler, faster way to obtain market data.