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Technical Support Engineer - L2 Routing at Hewlett Packard Enterprise - ApplyBlast

Technical Support Engineer - L2 Routing

Hewlett Packard Enterprise

4 months ago

4.8 on Glassdoor

Bengaluru, Karnataka, India

Hybrid

Full Time

Senior

0 applicants

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About this role

A Level 2 Technical Support Engineer at HPE Networking provides expert troubleshooting and resolution for complex hardware and software issues involving Juniper routing products. The role acts as an escalation point for Level 1 teams, managing critical customer escalations and driving timely resolutions across global environments. Incumbents must possess deep knowledge of IP packet flows, routing protocols, and network technologies to replicate and solve intricate customer problems.

Responsibilities

Troubleshoot complex hardware and software issues for Juniper products
Escalate problems to appropriate levels and manage critical game issues
Replicate customer network environments and isolate root causes
Document technical solutions and communicate effectively with stakeholders
Support large IP network implementations in Service Provider environments

Skills

Qualifications

Bachelor's in Electronics EngineeringBachelor's in Computer ScienceCCIE-SP CertificationJNCIE-M Certification4+ years experience in IP network support

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

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Discover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.