Technical Support Engineer (NL)

Sereact(2 months ago)

HybridFull TimeJunior$89,680 - $118,947 (estimated)Support

About this role

The Technical Support Engineer (NL) at the embodied AI company will provide first-line technical support for robotic systems, focusing on customer communication and problem resolution within the BeNeLux area. This role requires diagnosing and troubleshooting hardware and software issues using tools such as SSH, Docker, and Python, while collaborating with internal teams to address complex challenges. Responsibilities include documenting incidents, identifying recurring problems for product improvement, and optimizing support processes, as well as being available for on-call support during assigned shifts.

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Required Skills

Technical Support
Problem-Solving
Customer Communication
Hardware Troubleshooting
Software Troubleshooting
Remote Support
Documentation
Collaborative Environment
Incident Management
Python Programming

+7 more

Qualifications

Bachelor’s degree in Computer Science, Engineering, Robotics, or a related discipline
Master’s degree (preferred) in a technical field
Minimum of 2-3 years of work experience in robotics and customer-facing roles
Experience with remote support tools including SSH and Docker
Proficiency in Python programming
Fluent in German and English

About Sereact

sereact.ai

Sereact is a pioneering company specializing in autonomous robotics solutions for warehouse automation. Their innovative AI-driven technology enables robots to perform tasks with over 98% accuracy from day one, eliminating the need for retraining or reprogramming. With a focus on real-world applications, Sereact's systems are designed to enhance efficiency, reduce operational costs, and enable seamless integration with existing warehouse infrastructure, making them a trusted partner for logistics leaders globally. Their solutions address labor shortages and boost productivity by providing continuous, autonomous operation in dynamic environments.