Technical Support Engineer (NL)

Sereact

4 months ago

Netherlands

Hybrid

Full Time

Junior

0 applicants

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About this role

The Technical Support Engineer (NL) at the embodied AI company will provide first-line technical support for robotic systems, focusing on customer communication and problem resolution within the BeNeLux area. This role requires diagnosing and troubleshooting hardware and software issues using tools such as SSH, Docker, and Python, while collaborating with internal teams to address complex challenges. Responsibilities include documenting incidents, identifying recurring problems for product improvement, and optimizing support processes, as well as being available for on-call support during assigned shifts.

Skills

Qualifications

Bachelor’s degree in Computer Science, Engineering, Robotics, or a related disciplineMaster’s degree (preferred) in a technical fieldMinimum of 2-3 years of work experience in robotics and customer-facing rolesExperience with remote support tools including SSH and DockerProficiency in Python programming

About Sereact

sereact.ai

Sereact is a pioneering company specializing in autonomous robotics solutions for warehouse automation. Their innovative AI-driven technology enables robots to perform tasks with over 98% accuracy from day one, eliminating the need for retraining or reprogramming. With a focus on real-world applications, Sereact's systems are designed to enhance efficiency, reduce operational costs, and enable seamless integration with existing warehouse infrastructure, making them a trusted partner for logistics leaders globally. Their solutions address labor shortages and boost productivity by providing continuous, autonomous operation in dynamic environments.