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Technical Support Engineer (RoR & Go) at Zipdev - ApplyBlast

Technical Support Engineer (RoR & Go)

Zipdev

4 months ago

4.5 on Glassdoor

Mexico

Onsite

Full Time

Junior

0 applicants

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About this role

A Technical Support Engineer specializing in Ruby on Rails and Go provides technical assistance and troubleshooting for software products. The role involves diagnosing complex issues, collaborating with engineering teams to resolve bugs, and ensuring high customer satisfaction through effective communication.

Responsibilities

Diagnose and resolve complex technical issues for customers
Collaborate with engineering teams to identify and fix bugs
Provide timely and accurate support documentation
Monitor system performance and report anomalies
Escalate critical issues to senior engineers when necessary

Skills

Qualifications

Bachelor's Degree

About Zipdev

zipdev.com

Headquarters

San Diego, California, United States

Company Size

51-200 employees

Founded

2014

View Profile

Zipdev is a remote staffing platform that connects companies with highly skilled talent from Latin America, ranging from software developers to virtual assistants. It emphasizes substantial cost savings, offering remote professionals at about 40-60% cheaper than their US counterparts. The service targets fast, scalable team building with a guided hiring journey and options to initiate conversations (e.g., Book a Call). By focusing on nearshore Latin American talent, Zipdev aims to provide skilled professionals with favorable time zones and language fit.