Technical Support Engineer - Spanish/Portuguese Speaker
Five9(1 month ago)
About this role
The Technical Support Engineer (Bilingual Spanish/Portuguese – English) provides technical support and issue resolution for Five9’s cloud contact center software, engaging with customers via phone and email. The role focuses on evaluating, troubleshooting, and proactively ensuring service availability across diverse customer environments, working in a 24x7 support model. The engineer collaborates cross-functionally and may perform both remote and on-site activities to maintain uptime and customer satisfaction.
Required Skills
- Spanish
- Portuguese
- English
- Call Center
- Troubleshooting
- Software Support
- Escalation
- Problem Diagnosis
- PBX
- ACD
+29 more
Qualifications
- BA/BS or Equivalent Experience
About Five9
five9.comFive9 is a cloud contact‑center software company that delivers AI‑powered SaaS to help organizations run omnichannel customer service and sales operations. Its platform includes conversational AI and virtual agents, predictive dialing, intelligent routing, workforce management, CRM integrations, and analytics to boost agent productivity and customer experience. Five9 targets enterprises and contact centers seeking a reliable, scalable hosted alternative to on‑prem systems and offers demos and global support.
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