Technical Support Engineer (T2)
CallTek
About this role
A Technical Support Engineer at level 2 provides troubleshooting and technical assistance to customers, focusing on resolving complex issues and ensuring customer satisfaction. The role involves working with various technical tools and collaborating with product teams to improve support processes.
Skills
About CallTek
calltekinc.comCallTek is a white label support company that specializes in providing a comprehensive range of customer support solutions tailored for various industries. Their services encompass technical support, customer service, and IT helpdesk solutions, allowing businesses to enhance their customer experience without needing to develop these capabilities in-house. CallTek emphasizes flexibility and scalability, helping clients manage customer interactions more efficiently through robust, customized support systems.
Recent company news
Hotel OnlineCallTek Names Kevin Spruill as Vice President of Sales and Customer Success
Aug 20, 2025
Hotel OnlineCallTek Names Becky Cooper Talent Acquisition Manager
Sep 4, 2025
Business WireCallTek Transforms Call Center Support with Technical Innovation and Superior Service
Jan 2, 2025
Yahoo FinanceCallTek Names Josh Bergen as Chief Growth Officer
Jul 8, 2025
Business WireCallTek Secures Prestigious Certifications for Quality, Security, and Compliance
Dec 12, 2024
About CallTek
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for CallTek.
Salary
$58k – $78k
per year