Technical Support Engineer

ScienceLogic

3 months ago

3.9 on Glassdoor

Reston, VA

Hybrid

Full Time

Senior

6 applicants

View Job Listing

Apply to 100+ jobs

About this role

The Technical Support Engineer at ScienceLogic provides enterprise-level technical support for the company’s AIOps and hybrid cloud network monitoring platform, helping customers and partners be successful with SL1. The role sits within a remote-first Technical Support organization at a company focused on autonomous IT operations and works closely with internal teams to ensure product reliability and customer satisfaction. It supports a broad product suite used by large enterprises and service providers.

Skills

About ScienceLogic

sciencelogic.com

ScienceLogic delivers an AIOps platform (SL1) that provides unified visibility across hybrid and multi‑cloud IT environments through discovery, topology mapping, monitoring, event correlation, and automation. The platform uses ML‑driven analytics to reduce alert noise, detect anomalies, and accelerate root‑cause identification and remediation. Enterprises and service providers use ScienceLogic to monitor cloud, on‑prem, network, and application stacks and to integrate with ITSM, observability, and DevOps toolchains. Its extensible integrations and automation capabilities aim to improve service uptime, operational efficiency, and delivery of business services.