Technical Support Engineer

United States - Genesys Cloud Services, Inc.(13 days ago)

HybridFull TimeMedior$40,000 - $60,000Customer Support

About this role

The role involves providing technical support for customers using the Genesys Cloud platform, focusing on troubleshooting and resolving incidents related to cloud, voice, and networking components. It emphasizes hands-on problem solving, excellent communication, and knowledge sharing within a structured support environment.

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Required Skills

VoIP
Networking
Troubleshooting
Customer Support
WebRTC
SIP
Network Topologies
Firewalls
Analytics
Scripting

Qualifications

Bachelor’s Degree in Computer Science or related field

About United States - Genesys Cloud Services, Inc.

genesys.com

Rocket is a performance optimization tool designed to enhance website loading speed and overall user experience. By automatically optimizing scripts and implementing lazy loading technologies, it ensures that essential content is prioritized while reducing unnecessary resource loading. The platform is particularly beneficial for developers looking to improve site speed on both mobile and desktop, leading to increased engagement and better search engine rankings. Rocket's solutions are known for their ease of integration and effectiveness in boosting website performance metrics.

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