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Technical Support Engineer at Salesforce - ApplyBlast

Technical Support Engineer

Salesforce

5 months ago

5.0 on Glassdoor

Tokyo, Japan

Onsite

Full Time

Senior

0 applicants

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About this role

This role serves as a Technical Support Engineer within the Customer Success department at Informatica, operating as part of the global Salesforce technical support organization. The position involves resolving complex technical issues for enterprise customers across cloud data platforms, managing escalations, and coordinating with partners to ensure high-resolution rates. Candidates must possess strong debugging capabilities in Java, expertise in relational databases, and experience with major cloud service providers to drive adoption and satisfaction.

Responsibilities

Provide best-in-class technical support to customers and partners
Manage customer issues and escalations within Salesforce CRM systems
Analyze and reproduce technical problems to drive successful resolution
Coordinate with regional partners for proactive support and enablement
Identify product defects and collaborate to speed up resolutions

Skills

Qualifications

Bachelor's Degree in Computer Science or related field5+ years of industry experience supporting mission-critical software

About Salesforce

salesforce.com

Headquarters

San Francisco, California, United States

Company Size

10001+ employees

Founded

1996

View Profile

Salesforce is the #1 AI CRM, helping companies become Agentic Enterprises where humans and AI agents drive customer success together on a unified AI, data, and Customer 360 platform. Its product portfolio includes Agentforce, Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Tableau, Slack, MuleSoft, and AgentExchange (formerly AppExchange), spanning industries from financial services to healthcare to retail. Businesses use Salesforce to manage customer relationships, automate workflows, deploy AI agents, and deliver personalized experiences at scale across every channel.

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