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Technical Support Engineer at KLA - ApplyBlast

Technical Support Engineer

KLA

4 months ago

4.1 on Glassdoor

Tainan City, Taiwan

Hybrid

Full Time

Senior

0 applicants

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About this role

This role joins KLA's Services team to deliver technical support and solutions for complex semiconductor wafer inspection systems globally. Responsibilities include diagnosing system issues, leading customer escalations, and providing comprehensive solutions for sophisticated hardware and software integration challenges. The position serves as a bridge between engineering and field operations to ensure high performance and productivity for key customers.

Responsibilities

Diagnose and resolve complex hardware and software integration issues
Lead customer escalations and communicate effectively with internal and external stakeholders
Analyze system log files and parametric diagnostic data to determine root causes
Provide clear and comprehensive solutions for severe inspection system failures
Facilitate technically agreeable solutions across multiple parties and customer scenarios