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Technical Support Engineer at Merative - ApplyBlast

Technical Support Engineer

Merative

4 months ago

3.4 on Glassdoor

United States

Hybrid

Full Time

Junior

1 applicant

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About this role

A Technical Support Analyst serves as an escalation resource for Merge Healthcare products, providing advanced troubleshooting for both internal and external customers. The role involves managing complex technical issues, implementing solutions, and maintaining system stability through preventative maintenance and software upgrades while documenting detailed resolutions. Analysts are expected to improve customer satisfaction by resolving issues efficiently and contributing to the internal knowledgebase.

Responsibilities

Resolve complex technical issues for installed base customers
Design and implement solutions to satisfy customer needs
Document detailed troubleshooting steps and root cause analysis
Perform preventative maintenance and remote software upgrades
Escalate issues to appropriate channels and drive resolution

Skills

Qualifications

Bachelor's Degree in Biomedical EngineeringBachelor's Degree in Computer ScienceBachelor's Degree in Software EngineeringBachelor's Degree in Computer EngineeringBachelor's Degree in Medical Informatics