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Technical Support Engineer at Fundraise Up - ApplyBlast

Technical Support Engineer

Fundraise Up

4 months ago

3.7 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

As a Technical Support Engineer at Fundraise Up, you will act as a product expert and client advocate to diagnose and resolve complex technical issues for nonprofit organizations using the company's global fundraising platform. This remote role requires deep technical curiosity and proactivity to take tickets from first response to resolution while serving as the voice of the customer to influence product roadmaps. You will collaborate within a distributed team of engineers and product professionals to ensure clients can leverage the platform's checkout experiences, portals, and admin tools effectively.

Responsibilities

Diagnose and resolve complex technical issues for enterprise nonprofit clients
Investigate root causes of platform malfunctions using browser dev tools
Provide actionable feedback to product teams based on client needs
Manage full lifecycle of support tickets from initial response to resolution
Collaborate with engineering teams to ensure seamless client onboarding

Skills

Qualifications

3+ years of experience in technical support for a SaaS productC1 English proficiency

About Fundraise Up

fundraiseup.com

Headquarters

Brooklyn, New York, United States

Company Size

51-200 employees

Founded

2017

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Fundraise Up is an online fundraising platform for nonprofits that modernizes how organizations acquire donors and collect gifts. It helps increase donation revenue using AI-powered conversion optimization, customizable donation experiences, and turnkey payment methods, while supporting recurring gifts, donor analytics, and testing. The platform focuses on easy implementation and integrations with nonprofit tools to improve donor conversion and lifetime value.