Technical Support Engineer

The Technical Support Engineer serves as the frontline technical point of contact for casino operators and integration partners, ensuring rapid identification, diagnosis, and resolution of issues affecting Immense Studio's game platform. This role combines strong technical troubleshooting abilities with a customer-focused mindset to protect partner relationships and maintain high service standards within a regulated iGaming environment. Key duties include investigating technical problems using log analysis, collaborating with engineering teams to drive lasting fixes, and maintaining comprehensive documentation of support interactions.