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Technical Support Engineer at Redis - ApplyBlast

Technical Support Engineer

Redis

2 months ago

4.3 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Technical Support Engineer at Redis will troubleshoot and resolve complex software issues for enterprise customers, collaborating with engineering and other teams to provide root cause analysis, performance insights, and guidance during testing, deployment, and upgrades of Redis Enterprise Software. The role involves managing critical customer issues, acting as an advocate, and contributing to documentation and product development.

Responsibilities

Troubleshoot and resolve complex software issues
Document issues and contribute to internal team documentation
Collaborate with engineering to provide solutions and root cause analysis
Analyze performance and networking questions for cloud and on‑premises deployments
Manage critical customer issues and coordinate across CloudOps, Engineering, Product, and Sales

Skills

About Redis

redis.io

Headquarters

Mountain View, California, United States

Company Size

501-1000 employees

Founded

2011

View Profile

Redis is a real-time data platform built on the high-performance, in‑memory Redis database that developers use to build blazing-fast apps. It includes open‑source Redis plus commercial offerings like Redis Enterprise and Redis Cloud, delivering caching, persistent key‑value storage, streams, pub/sub, search, JSON, graph and module extensions. The platform emphasizes low latency and high throughput with features for clustering, persistence, high availability and seamless scaling across cloud and on‑prem deployments. Enterprises and developers choose Redis for real‑time workloads, session stores, caching, leaderboards, analytics and other latency‑sensitive services.