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Technical Support Engineer at Mavenir - ApplyBlast

Technical Support Engineer

Mavenir

2 months ago

3.4 on Glassdoor

Bangalore, India

Onsite

Full Time

Junior

0 applicants

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About this role

The role provides assistance to field engineers, technicians, and product support teams in diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical, computer, software, and networked systems. The engineer will raise tickets, communicate with customers and internal stakeholders during emergencies, monitor customer sites, and work in a 24/7 shift environment.

Responsibilities

Raise tickets and communicate with customers during emergencies
Monitor customer sites and coordinate with operations team
Provide technical resolution reports and update call tracking system

Skills

About Mavenir

mavenir.com

Headquarters

Richardson, Texas, United States

Company Size

5001-10000 employees

Founded

2005

View Profile

Mavenir combines unrivalled telco domain expertise with open, scalable, cloud-native software to enhance mobile networks with solutions that are AI-by-design.