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Technical Support Engineer at Lucidworks - ApplyBlast

Technical Support Engineer

Lucidworks

1 month ago

3.7 on Glassdoor

Remote

Full Time

Medior

1 applicant

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About this role

This role involves providing advanced technical support for Lucidworks Fusion, troubleshooting complex search issues, and assisting customers with product configuration. The position requires collaborating with internal teams to resolve critical issues, documenting solutions, and contributing to product development through customer feedback. The role also includes participating in a 24/7 on-call rotation to ensure continuous system availability.

Responsibilities

Troubleshoot complex search issues across Lucene, Solr, and distributed systems
Configure Lucidworks Fusion and help customers maximize product features
Write knowledge base articles and relay customer feedback to Product and Engineering

Skills

About Lucidworks

lucidworks.com

Headquarters

San Francisco, California, United States

Company Size

201-500 employees

Founded

2007

View Profile

Lucidworks is an AI-powered enterprise search and insights platform that helps organizations surface relevant information from disparate data to improve customer experiences and drive conversions. Its platform (Lucidworks Fusion) combines machine learning, relevance tuning, connectors, and large-language-model capabilities to deliver personalized search, recommendations, and conversational experiences across e-commerce, support, and knowledge management. Enterprises use Lucidworks to unify data, automate relevance and ranking, measure search impact, and turn search into actionable insights that boost engagement and revenue.